Help & Support
Questions, bugs, complaints or deletion requests — here is how to reach us and what we can do for you.
Contact
- E-mail:
support@trssoftware.com - We usually reply within two working days, in English or German.
To help us help you quickly, please include: your in-game player name, your device (e.g. iPhone 14, iOS 18) and what exactly happened.
Frequently asked questions
I bought Crime Dollars but they never arrived
Purchases go through the App Store and are credited on our server. Restart the game once — the credit is fetched on the next load. If it is still missing, write to us with your player name and the time of purchase. Purchased currency never expires.
I lost my account / I changed devices
A guest account lives on the device. Link your account to Apple or Google in the settings, and you can restore it on any device.
How do I cancel the Syndicate Pass?
The subscription runs through your Apple ID: Settings → Apple ID → Subscriptions → Underboss → Cancel subscription. The app offers the same route under Profile → Settings → Manage subscription. Cancelling takes effect at the end of the current period.
How do I report a player or a message?
Tap the message in chat → Report. You can also block players. Every report is reviewed; violations lead to a mute or a ban. To appeal a decision, write to support@trssoftware.com.
How do I delete my account?
In the app under Profile → Settings → Delete account, or via the Delete account page. This removes your game data.